FAQs

Question:
What is Web Hosting?

Answer:
Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.You can either opt for free hosting that is usually supported with banners and pop ups, or may opt to get paid web hosting, which gives you complete control over your site contents.

What is virtual hosting?
Answer:
Also known as shared hosting, this form of web hosting should suffice for most everyone.Virtual hosting simple refers to the fact that your site is on one server, and that this server hosts mulitple sites. You are virtually shared - your site will not be the only one on this specific server.Very few sites would actually need the power of a dedicated server, so this option provides to be a reliable and cheap solution.

What is a domain name?
Answer:
A domain name is a word along with a TLD that uniquely identifies your website.Please visit our domains page for more information.

How do I register a domain name?
Answer:
Registering a domain name is very easy.First you will have to make sure that the domain you want is available - using something called a WHOIS lookup at sites like Register.com or Whois Source you can make sure the domain you want is available for registration.Afterwards, you simply need to visit a registration site such as DirectNIC or Register.com to purchase your domain name.

My host offers unlimited bandwidth/space/transfer ?
Answer:
As we explained on our scams page, it is not possible for a web host to offer 'unlimited' bandwidth or diskspace. Such hosting plans always come with clauses that restrict how much bandwidth you can transfer at a given moment, how much CPU usage you can use (which is arbitrarily decided), and so forth. We recommend you visit UnlimBand for more details.

What exactly is space and bandwidth/data transfer?
Answer:
Diskspace is the size your website can be. Every single letter on your website has to be stored somewhere on your web host's server. Each letter is one byte, and a megabyte is roughly one million bytes. HTML pages are usually very small, but it is the extra images, scripts, and even databases that can take up large amounts of disk space.Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes - billions of bytes. Once you go over your monthly limit, a host may either shut your site down for the remainder of the month or it can charge you 'overage.' This overcharge is usually about $2.00-$5.00 per extra gigabyte of transfer.

What do I need to do to put Flash on my website?
Answer:
Flash is a client side feature - it runs on the user's computer, not on your web host. As long as the user's browser has the correct plugin installed, it will run on their computer.How do I track how many hits my website gets?

What are PHP, ASP, perl, etc?
Answer:
These are all programming languages which are referred to by their acronyms.
PHP - PHP: Hypertext Preprocessor
ASP - Active Server Pages
Perl - not an acronym
Each programming language has its own benefits and uses. It is best that you research on your own to find one that best fits your needs.

What is MySQL, MS SQL, etc?
Answer:
MySQL and MS SQL are database systems. Depending on what your host provides, you can use a database to organize your data.To help you out, we have lists on hosts that provide MySQL and hosts that provide MS SQL.

Do I have to change my domain if I get a new host?
Answer:
No. Provided that the domain is registered in your name (as it should be), you can simply update your namservers (from where you manage your domain names) to that of your new host.
Will there be forced advertising on my site - things like banner ads or popup ads?

What is Domain Parking?
Answer:
Domain parking lets you buy a domain and then have a 'coming soon' page on it. This is not needed - if a domain is not parked it will simply be iinaccessible to anyone.Most domain registrars provide this by default.

How can I pay for web hosting?
Answer:
This depends on which host you decide to go with. Most web hosts will accept credit cards, and some will accept PayPal and/or a Money Order / Check.

What is PayPal?
Answer:
Simply put, PayPal lets anyone with an email address send money to anyone else with an email address.Each user signs up with PayPal and then enters their necessary banking and credit card information. Once registration is completed, your email address is all you need to send and receive money.PayPal is owned by eBay.

What are subdomains?
Answer:
Consider subdomains as an extension of your domain. For example, your site is www.example.com. A subdomain would be test.example.com, and another would be webhosting.example.com.Subdomains are usually treated as separate sites from the main domain site.

How do I upload my site online?
Answer:
Uploading your site can be done in many ways, but the most popular is FTP.When your hosting account was created, you should have been provided with an FTP account. Using software such as CuteFTP or WS_FTP, you can log into your host. Then, using the program like a normal windows program, you can drag and drop files onto your web host. These files become live online instantaneously.There are other ways to upload your site such as using SSH or uploading files through your browser

What is uptime?
Answer:
Uptime is literally what it means - it is the amount of time your site is online throughout the entire month.The best uptime would be 100%, but because things can break, many hosts offer 99.9% uptime guarantees. This means that if your site is not accessible for more than 43 minutes in a single month, they will reimburse you, depending on their terms of service.

What is the difference between UNIX hosting and Windows hosting?
Answer:
Depending on which operating system to go with depends on your needs.If you need to support Microsoft products such as ASP, MS Access, or VBScript, then Windows hosting would be better. Furthermore, if you are comfortable with IIS and do not have the time to understand how UNIX works, Windows hosting would again be a better choice.There are some things to remember. First of all, just because you use Windows at home does not mean you should use Windows hosting. The two are completely different, and having a Windows system at home will not affect your ability to communicate with a UNIX server.Secondly, Linux is much more common with web hosts due to its superior stability and because it is free. Since it is free, Linux hosting is usually cheaper than Windows. Just because it's free does not mean it's not as good - Linux is an excellent product too.In order to help you, we have created a list of web hosts using Unix and a list of web hosts that use Windows.

I have a fast internet connection (DSL/cable) - can I just host my own site?
Answer:
You could, but that's definitely not recommended.First of all, most ISPs have clauses that do not let you use your internet connection for web hosting - doing so will result in termination of your account.Second of all, think of the headaches it can provide: making sure your system is secure so that no one can hack into it, having your computer on 24/7, and other such problems. Third of all, think of the performance. Most good web hosts use powerful servers with lots of RAM and high performance hard disks. Furthermore, they have multiple internet connections at speeds far higher than what residential DSL or cable service can provide.Lastly there are all the issues of support. If something goes wrong, it will be your job to fix it - you will not have a professional to correct the problem.

Why would I need a dedicated IP?
Answer:
For most people, a dedicated IP is not required. But for people that want to provide anonymous FTP or a website using SSL, a dedicated IP can make that easier.

Why don't I just go with the cheapest hosting?
Answer:
A host has to make a profit to continue operating. Some hosts do not properly understand the market, and may be pricing themselves too cheap.We provide a more detailed explanation here
I am using too much bandwidth! Is there anyway for me to make it less?
Answer:
In most cases, yes.

You should first try to optimize the graphics on your website. Many GIFs look just as good with fewer colors, and many JPEGs look just as good with a higher compression level. NetMechanic offers an image optimizer program online.You should also analyze the HTML of your site. Make sure you use relative paths, so that images are not downloaded more than one time. Remove any extra spacing and when linking to other pages, use relative paths and not absolute links.While many hosts already have it, you could also see if your host has mod_gzip installed. This can save you a lot of bandwidth.Best of all, optimizing your page like this makes the user experience better as your site will load faster for them!

What is SEO?
Answer:
SEO is abbreviated for Search Engine Optimization, which is the practice of optimizing a website in order to achieve traffic from search engines.

Where are your web servers located?
Answer:
Our state-of-the-art web servers are in various multi-million dollar data centers in USA that have premium connectivity to the Internet. This ensures some of the highest uptime possible for your web sites and mail communication systems. Click here for more information about our servers and network.

What is your servers uptime record?
Answer:
Since we began hosting, our uptime record has exceeded 99.9%. However, if you wish to host applications / sites with even more exceptional / mission-critical high bandwidth, availability or support requirements we suggest use of dedicated servers.

Will I get adequate Technical support?
Answer:
Yes, we provide all technical support to our customers through email and telephone.

I don't have any experience in creating a site. Who can help me create, host and publicize my website?
Answer:
Please visit our Complete Websites Section for "Total Solutions" that include domain registration, hosting, designing and publicity of your web site in the Internet search engines.

Do you support Country specific Top Level Domains?
Answer:
Yes, we do support Country specific Top Level Domains.

What happens after I sign up for a web site?
Answer:
After submitting the online sign-up form, one of our representatives will help you complete the ordering process. Your site is normally configured and ready for use the same day that your payment is credited to our bank account.. You can transfer your files and configure your mail accounts immediately thereafter. Domains take 24-48 hours to begin resolving. If you need to transfer a domain to us, you should request the transfer immediately after signing up.

How do I place an order / make payments?
Answer:
Please send the order form associated with each package on our web site. Send your cheque to

COMPUTRONIX
Dearapara Ghat Road
Nabadwip
Nadia
Ph: 0919733750820
E-mail : nabadwip@gmail.com

Do you offer web design services?
Answer:
Yes. Please visit our Website Designing section for design services OR Complete Websites section for a "Total Package" that includes domain registration, hosting, designing and publicity of your web site.

Can I maintain my own site once you have configured it?
Answer:
Yes, you are free to upload/change your web pages, add/delete Email ID's etc as often as you want. Once we have allotted the web space and pointed your domain, you can manage your website easily on your own using the login information of your Website control panel.

How do I transfer my existing domain to Centaurhosting?
Answer:
First login to the manage your domain section of your current domain registrar and transfer the domain to the nameservers provided to you while taking a hosting package from us. If you need any assistance, click here to let us know.

Can I use Java applets, JavaScript, and Flash pages on my site?
Answer:
Yes, those are client-side technologies, so it doesn't matter whether Java or Flash are listed among plan features; they are supported by default.

Do you offer MySQL?
Answer:
Yes, we offer MySQL in all of our Linux Hosting Plans.

Will I get my site visitor statistics?
Answer:
Yes, you will have access to both Awstats and Webalizer programs that will provide you detailed online information on important aspects of your web-site. Statistics includes How many people have visited your web site on which day? ,What browser did
they use? , What areas/pages of your website they accessed? ,Which search engines and keywords they used to reach your
site etc.

What are the numbers listed under "space" and "transfer"?
Answer:
Space is the amount of "stuff" you can put on your web site and is usually listed in megabytes (MB, millions of bytes). One single letter takes up one byte. HTML files are usually rather small but pictures and programs can get quite big. Your scripts, emails and logs will also take up space on your site.

Data is transferred to and from a web server every time some one accesses your web pages / e-mails / etc. Transfer / traffic limit is the amount of data that can be transferred before you reach your monthly limit. Transfer is usually listed in gigabytes (billions of bytes). All our web hosting plans come with generous traffic limits that can suffice most normal websites.

How much data transfer will I need for my web pages?
Answer:
You can figure out how much page data transfer you will require by estimating your average page size (including graphics!) and multiplying it by the number of page views you expect to have in a month. For example with an average page size of 50 KB, and around 200 page views per day, you will transfer an average of 300 MB per month. In this case, you should get a plan one step higher than with 300 MB of data transfer limit per month, so you don't have to worry about overstepping your account's limit.

Can we set up password protected areas directories.
Answer:
Yes, after logging in to the control panel and clicking on "password protected directories" icon.

Can my POP accounts be configured as myname@mycompanyname.com?
Answer:
Yes, the POP accounts will be configured on your domain name.

Do I have a control panel for my linux hosting account from where I can manage my site?
Answer:
Yes, you can logon to https://yourdomainname.com:2083 and manage your website. Here you will have to provide the main username and password given to you at the time your account was created.

Do you provide an unlimited transfer plan?
Answer:
No. In order to ensure high quality bandwidth and uptime to our customers we do not allow anyone hosted on the same server as you to use unlimited transfer / throughput.

Almost all hosts that offer "unlimited" plans specify in their acceptable use policies that no site can use an "excessive" amount of resources. If you use too much disk space, bandwidth, or CPU time, these "unlimited" hosts will ask you to upgrade or leave.

Is there a minimum contract term for hosting accounts / dedicated servers?
Answer:
All hosting accounts / complete websites / dedicated servers require a 1 year minimum contract.

When can I start hosting my site?
Answer:
If your domain name linked to your hosting package is available/propagated and we've received your payment, your account will be activated same day. Your username and password will be mailed to you along with the control panel link to access and maintain your own website.

In how much time are the account details given to me after I make the payment?
Answer:
Same day your payment is credited to our bank account.

Will I have unlimited access to update my pages?
Answer:
You have unlimited access via FTP / File Manager, 24 hours a day, 7 days a week, 365 days a year.

Do you offer JSP/Servlets?
Answer:
We offer JSP / Servlets in selective Linux Hosting Plans. However, to ensure optimum resource availability to other customers, we host such sites on separate servers. Please " Contact Sales" for more information and availability of this feature.

Can I keep my domain name when I change a host?
Answer:
Yes, if you own a domain name, then, when you need to move to another host, you just need to point your domain's nameservers to this new host. If you registered your domain name with a host and you now want to move, you should find your registration records or contact this host and ask them how to control your domain name. If you have a problem, you can usually see the name of the Registrar by performing a "WHOIS" query on your domain name and contact them.

Can I point multiple domain names to my web site?
Answer:
We can point multiple domains to your web site (after receiving your request), but these must point to the main site, not a sub-folder. We do offer generous multi-site discounts if you need multiple websites.

Can I access my domain without the "www" in front?
Answer:
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

What DNS servers should I use when I transfer my domain?
Answer:
Currently you should use:
Primary server host name - NS1.FILES-HOSTING.COM Primary server IP address - 67.23.240.116
Secondary server host name - NS2.FILES-HOSTING.COM Secondary server IP address - 67.23.240.117
As we continue to launch more and more servers the information above will be updated in the future.

Will I get a dedicated IP address?
Answer:
Since dedicated IP addresses are limited, they are generally reserved for users needing SSL certificates. Many users think they need a dedicated IP, when in reality most do not.

Can I run my own software on my site?
Answer:
Most plans will allow running scripts in languages such as Perl or PHP. They will also allow you to run "Cron" which enables you to automatically execute programs or scripts at a specific time and date. However for total custom application hosting, you will need a dedicated or co-located server instead of a shared plan.

Can I test my site before beginning service?
Answer:
We do not offer free trial accounts. We can assign a temporary domain name for testing ping speeds, uptime etc. before you sign up.

What programs can be used to access Email?
Answer:
All POP clients can be used such as Outlook Express, Outlook, Netscape mail etc. You can use any program which downloads the files from our Servers onto your computers.

Can I send bulk, yet targeted Email using your Servers?
Answer:
No, we consider bulk Email of any kind to be spam. Please read the "terms of service" for more information.

Do I get Telnet access?
Answer:
No, we do not provide Telnet/SSH access. Instead we provide a control panel to manage the site.

Is MySQL database space part of the overall space that I purchase?
Answer:
Yes, the space occupied by the database will be a part of the overall space that you purchase.

Are there any extra costs involved in hosting a "SSL secure site"?
Answer:
Yes, you will need a digital certificate from a Certificate Authority like Verisign, Thawte, etc.

What is CGI access?
Answer:
CGI scripts (Common Gateway Interface) are used to provide features like Counters, Feedback form, Guest Books and many others. We give you full CGI access for no extra charge! You can write your own secure scripts or install someone else's.

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FAQs